← Back to LucyPrivacy Policy
Interim version · Effective September 28, 2026
This is a short interim policy. A fuller updated policy is coming, and we will post it on this page.
Who we are
Lucy is run by HEY LUCY, INC. (“Lucy”, “we”, “us”). This policy covers the Lucy app, the Lucy membership and heylucy.io.
What we collect and why
- Account details. Your name, email address and state, and your phone number if you give it. We use them to set up and run your account and to contact you.
- Bank and card data, through Plaid. When you connect a bank or card account, Plaid sends us information from the accounts you choose: your transactions, your account and routing numbers, the account owner's name and details of your credit card accounts. We use it to find your pay, your regular bills and the card purchases Lucy can cover, to decide what Lucy can offer you, and to send and collect payments.
- Payment details, through Stripe. You enter your card in Stripe's payment form in the app. Stripe keeps the card number, and we keep only the last four digits. We use it to charge your membership and to take any debit card payments you make.
- Support chats, through Intercom. If you chat with us in the app, Intercom runs the chat and receives your messages, your first name, your email address and your Lucy account ID. We use them to help you. We also keep the emails you send us.
- Crash reports, through Sentry. When crash reporting is on, the app and our servers send reports of errors to Sentry so we can find and fix them.
What we don't do
We do not sell your personal information, and we do not use it for advertising.
Closing your account
You can ask to close your account in the app (Profile, then Close my account) or by emailing support@heylucy.io. Closing your account does not delete all of your records. We keep some, such as your plans and payments, after you close.