Effective Date: March 1, 2026 · Last Updated: March 1, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Lucy Financial, Inc. (“Lucy,” “we,” “us,” or “our”). By accessing or using the Lucy card, our website at heylucy.io, or any related services (collectively, the “Services”), you agree to be bound by these Terms.
If you do not agree to these Terms, do not access or use our Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
To use our Services, you must:
We reserve the right to refuse service, close accounts, or cancel transactions at our discretion if eligibility requirements are not met.
Lucy provides a zero-interest charge card that enables eligible employees to make everyday purchases. Purchases are repaid through automatic payroll deductions over a schedule you select. Key features include:
Lucy is not a credit card. The Lucy card is a charge card issued by our banking partner. Use of the card does not require a credit check and does not affect your credit score.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:
We are not liable for any loss arising from unauthorized use of your account that results from your failure to safeguard your credentials.
Your spending limit is determined by your verified paycheck capacity and existing repayment obligations. Lucy reserves the right to adjust your spending limit at any time based on changes to your employment status, payroll information, or repayment history.
The Lucy card is for personal, non-commercial use only. You agree not to use the card for illegal activities, cash advances, cryptocurrency purchases, gambling, or any prohibited merchant categories as defined by our banking partner.
If you believe a transaction is unauthorized or incorrect, you must notify us within 60 days of the transaction date. We will investigate disputed transactions in accordance with applicable law and our dispute resolution procedures.
By using the Lucy card, you authorize automatic payroll deductions to repay your purchases. Deduction amounts and schedules are based on the repayment timeline you select at the time of enrollment or as adjusted through your account settings.
If your employment ends or your payroll status changes, any outstanding balance becomes due. We will work with you to establish an alternative repayment arrangement. You are responsible for notifying us of any changes to your employment status.
If a scheduled payroll deduction cannot be processed (for example, due to insufficient pay after mandatory deductions), we will contact you to arrange alternative repayment. Repeated failed deductions may result in account suspension.
Eligible purchases earn cash-back rewards at the rate disclosed in your account agreement. Rewards are credited to a designated savings account. We reserve the right to modify the rewards program, including reward rates and eligible purchase categories, with 30 days' prior notice.
Rewards have no cash value until credited. Fraudulent or returned transactions do not earn rewards. We may claw back rewards associated with returned or disputed purchases.
Employers that enroll in the Lucy program agree to facilitate payroll deductions on behalf of participating employees. Employers are not liable for employee purchases made with the Lucy card. Lucy maintains a direct relationship with each cardholder; employer participation does not create any guarantee or liability for employee balances.
All content, features, and functionality of our Services — including text, graphics, logos, icons, images, software, and design — are owned by Lucy Financial, Inc. or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without prior written permission.
You agree not to:
We may suspend or terminate your account and access to the Services at any time, with or without cause, including but not limited to: violation of these Terms, suspected fraudulent activity, failure to maintain repayment obligations, or termination of your employer's participation in the Lucy program.
Upon termination, any outstanding balance becomes immediately due. Sections of these Terms that by their nature should survive termination will continue to apply.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or secure. We do not warrant that any defects will be corrected or that the Services are free of viruses or other harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCY FINANCIAL, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Lucy Financial, Inc. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any third-party rights.
Before filing a formal dispute, you agree to contact us at legal@heylucy.io and attempt to resolve the dispute informally for at least 30 days.
Any dispute that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in the English language in the state of Delaware.
You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. To the extent that arbitration does not apply, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.
These Terms, together with our Privacy Policy and any account agreements, constitute the entire agreement between you and Lucy regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
If you have questions about these Terms, contact us at:
Lucy Financial, Inc.
Email: legal@heylucy.io
Website: heylucy.io